Tides to Pines Homeowner FAQs

Your Owner Portal provides 24/7 access to your reservation calendar, owner statements, work orders, and property activity. Visit tidestopines.com, click on Owners Login in the top right corner, enter username and password. Can’t login? Contact the office or your General Manager.

Log in to the Owner Portal to add your owner's stays. You can choose between Owner Reservations, Complimentary Stays, Paying Guest of Owner or Non-Paying Guest of Owner.

Yes you can. Choose Paying Guest of Owner as the reservation type. Enter guest information, amount of the reservation and any pertinent information. Our team can reach out to collect credit card information and send arrival and confirmation information.

Rolling 365 days in advance. Please keep calendars 100% accurate.

Yes! You can update your calendar through the Owner Portal easily. Please contact your local team if you need to make changes within 24 hours of arrival or while you’re staying in-house.

Our Revenue Management Team uses dynamic pricing based on market demand, historical data, booking pace, seasonality, local events, and comparable properties to maximize occupancy and revenue.

You'll receive reservation notifications via email, and your reservation calendar is always available in the Owner Portal.

TopKey is the payment processor we use for accounting and payment distribution for disbursements. We collect ACH and W9 information via TopKey or DocuSign.

Our Operations Team coordinates maintenance with trusted local vendors. We'll communicate with you regarding repairs requiring owner approval before work begins whenever possible. Please contact your Operations Manager with maintenance requests and needs.

Absolutely. If you have preferred vendors, we'll gladly coordinate with them whenever possible. We do have a team of established vendors on our team that are readily available.

Our housekeeping teams follow detailed cleaning procedures and quality inspections after every guest departure to ensure your home is ready for each arrival.

Yes. We require a spring/opening deep clean to keep your home in excellent condition. Opening cleans are not optional - all homes must have an opening clean and inspection.

Yes, your home undergoes an annual safety inspection as well as ongoing inspections. Any concerns will be communicated and confirmed for guest, owner and employee safety.

Yes. We coordinate seasonal inspections and communicate recommendations for spring readiness, winterization, landscaping, and other preventative maintenance as needed.

Lawn mowing, trash pick up, window washing, carpet/upholstery cleaning, pest and rodent control/extermination, Winter Watch, plowing and snow removal coordination, receiving deliveries or packages.

Yes, we have different options for frequency and services provided. Low temperature alarms are required in all homes with calendars open October 30 - April 30, or if Tides to Pines is contracted for Winter Watch.

Monthly owner statements are available in your Owner Portal and include rental income, expenses, and owner distributions. Statements are available on the 15th of each month.

Your General Manager is your first point of contact and can assist directly or connect you with our Accounting Team if needed.