Guest Services

Knowledgeable Concierge Services

Allow us to orchestrate your vacation experience, from seamlessly pairing you with your ideal vacation home to handling grocery provisioning, gifts/flowers, and amenity rental reservations.We’ll assist with boat and day trip planning, arrange dog boarding and grooming, secure restaurant reservations and activities, and even curate private dining experiences. Elevate your getaway with customizable experiences crafted by our team upon request. 

Our well-versed team provides the highest quality of customer service with one thing in mind, to ensure you enjoy your vacation in Maine. Whether it’s a family vacation, solo trip, friends getaway, artist retreat, girls weekend, adventurous outdoor trip, restaurant or brewery tour, lighthouse tour, or checking your bucket-list item off, we’ve got you covered. 

Communication and transparency 

Easily communicate with our team via texting or phone call before, during, and after your stay. Take the guesswork out of what you need to bring, how to get there, and what to expect with our easy-to-use digital guest book and guest portal, which have everything you need at your fingertips. Our photos show the interior and exterior of the home, surrounding areas, appliances within the home, stairs and accessibility, and much more. Tides to Pines strives to provide clear expectations and exceptional service. If you need to know more, just ask our team – no question is too small. 

An Amazing Getaway

Bring your appetite, hiking boots, that book you’ve been wanting to start, and prepare to unplug from your stressors.  

From the moment you book your reservation, we will work hard to make sure your trip is nothing short of amazing. All of our properties are fully stocked with amenities to make your vacation rental feel like home. 

Tides to Pines is a premier property management company focusing on providing the most luxurious Maine vacation rentals, including oceanfront homes, village hamlets, lakefront cabins, and mountainside retreats. Providing high-end amenities and impeccable customer service to each and every one of our guests. With our dramatic coastline and preserved mountains and lakes, Maine provides weeks of enjoyment and breathtaking views. From Portland’s micro-breweries, concerts at Thompson Point, sporting events with the Sea Dogs, Mariners, and Maine Celtics; the famous flagship store of L.L. Bean in Freeport; Bowdoin College and Maine State Music Theatre in Brunswick; award winning lobster rolls at Red’s Eats and McLoons Lobster Shack; Camden Harbor views and dining with James Beard award winning chefs at Primo Restaurant in Rockland; Belfast weekly Concerts in the Park; Camden Hills State Park; sunrises atop Cadillac Mountain in Acadia National Park; whale watching tours in Boothbay Harbor and Bar Harbor — Maine has something for everyone and we know how to make it happen. 

What We Provide:

Check-in and unpack your bags, we’ve got you covered. Please ensure you are checking amenities on each property listing as they do vary. 

Each home has the following available upon arrival to get you started: 

• Toilet paper
• Paper towels
• Laundry detergent
• Dishwashing detergent
• Trash bags
• Dish soap
• Dish sponge
• Kitchen towels
• Basic cooking spices and oils
• Hand soap
• Personal toiletries: shampoo, conditioner, lotion, and bar soap
• Bath towels, hand towels, washcloths, and bath mats
• Propane for gas grills

What You Should Bring:

• Clothes (layers for cooler nights)
• Food
• Speciality kitchen items/appliances
• Bug spray
• Sunscreen
• Any personal items you cannot live without, like an espresso machine or rubber ducky
• Beach towels & accessories
• Chargers & electronics
• Passwords for TV streaming device logins